CWA Blog Archive-Meet The Insurance New Staff To Support The Indoor Climbing Industry

Meet The Insurance New Staff To Support The Indoor Climbing Industry

Pdf Summary

This brief announcement from Monument Sports Group introduces Missy Finnerty, who joined the team as a Customer Service Representative for the CWA Insurance Program. It provides her professional background: she's a graduate of Radford University, and before joining Monument she worked as a claims examiner at The James River Insurance Company. The article frames her background and years of experience as a great fit for working with the CWA and its member clients, noting she's excited to be part of the team supporting the CWA Insurance Program and helping grow the indoor climbing industry. It adds a personal touch, describing how she keeps busy chasing her four-year-old son, enjoying time with friends, training, and watching college sports. Finnerty is quoted expressing enthusiasm for her new role and looking forward to meeting as many members as she can in person at the CWA Summit or speaking with clients over the phone. The piece connects to a companion article introducing Monument's Claims and Risk Management Manager. The throughline is straightforward: this is a personnel announcement introducing a new customer-facing staff member who will directly support CWA members using the insurance program. By highlighting Finnerty's relevant insurance and claims experience, the announcement reassures members that the person handling their service inquiries brings genuine industry expertise, while the personal details humanize her and the eagerness she expresses to connect with members signals Monument's customer-service orientation. For CWA members, the practical value is knowing who they'll be interacting with when they contact the insurance program, and that Monument continues investing in staff to support the growing industry. The announcement reflects the ongoing, people-level relationship between Monument and CWA members, putting a name, face, and background to the support behind the insurance program members rely on.

Asset Caption

A brief Monument Sports Group announcement introducing Missy Finnerty as a Customer Service Representative for the CWA Insurance Program. A Radford University graduate and former claims examiner at James River Insurance, she brings relevant experience and looks forward to supporting CWA members in person at the Summit and by phone.