Resources-Escalation Criteria

Pdf Summary

The document provides escalation guidelines for climbing gym leadership, emphasizing that when in doubt, staff should escalate issues upward quickly and in order. If a leader cannot be reached within 15 minutes, the next leader should be contacted. Staff should call first, leave a message, then text if needed. Issues below the listed thresholds are generally handled by hourly leadership.

<strong>Front-line salaried leaders</strong> handle:
- All injuries
- Unexpected/unplanned monthly costs of $250 or more
- Decisions affecting one department of one gym
- HR issues within their area, as appropriate

<strong>Senior leadership</strong> handles:
- Injuries that prevent a member from immediately continuing or affect multiple members
- Unexpected/unplanned monthly costs of $500 or more
- Decisions affecting 25 people across one or more gyms
- Risk of cancellation for small private or public events
- HR issues beyond a first documented warning

<strong>C-suite/ownership</strong> handles:
- Injuries or incidents requiring emergency services
- Unexpected/unplanned monthly costs of $1,000 or more
- Decisions affecting 50 people across one or more gyms
- Risk of cancellation for large or multi-gym events, camps, or gym closure
- High-risk HR matters involving termination or removal of a salaried leader
- All proposed raises, promotions, and hires beyond front desk roles

Asset Subtitle

A handy guide for when to notify others about incidents and injuries

Keywords

escalation guidelines

climbing gym leadership

injury reporting

unexpected monthly costs

front-line salaried leaders

senior leadership

c-suite ownership

HR issues

event cancellation risk

leadership contact protocol